Privacy Policy

Last updated: 27 September 2026

Affekt respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how Affekt collects, holds, uses and discloses personal information when you visit our website, contact us, apply for an offer or consultation, engage our services, subscribe to communications, or otherwise interact with us.

1. What personal information we collect

The personal information we collect depends on how you interact with us and may include:

  • your name, position and organisation;

  • email address, telephone number and other contact details;

  • information you provide through website forms, enquiries, applications, surveys or consultations;

  • information about your organisation, professional interests or business needs;

  • information relating to services you obtain from, or discuss with, Affekt;

  • correspondence and records of our interactions with you;

  • marketing and communication preferences; and

  • technical information associated with your use of our website, such as device, browser, IP address, website usage and analytics information.

Where appropriate, we may also collect information from publicly available professional or business sources.

We do not generally seek to collect sensitive information unless it is reasonably necessary for a particular purpose and permitted by law.

2. How we collect personal information

We generally collect personal information directly from you, including when you:

  • contact Affekt;

  • submit a form through our website or social media;

  • apply for or participate in a consultation, review, event or other offer;

  • engage Affekt to provide services;

  • communicate with members of our team;

  • subscribe to marketing or other communications; or

  • otherwise provide information to us.

We may also collect personal information through our website and digital services, from professional or business information that is publicly available, from referrals, or from third-party platforms and service providers where permitted by law.

3. Why we collect and use personal information

We may collect, hold and use personal information to:

  • respond to enquiries and communicate with you;

  • assess applications for consultations, reviews or other Affekt offers;

  • provide advisory, consulting and related professional services;

  • understand your organisation's circumstances and needs;

  • prepare proposals and manage client relationships;

  • administer our website and digital services;

  • improve our services, website, marketing and client experience;

  • conduct research, analysis and business development;

  • send relevant information about Affekt, our services, insights or opportunities where permitted by law;

  • maintain business and administrative records;

  • protect our legitimate business interests; and

  • comply with legal and regulatory obligations.

We will not sell your personal information.

4. Marketing communications

Affekt may use your contact information to communicate with you about services, insights, events or other matters that we reasonably believe may be relevant to you, where permitted by law.

Electronic marketing communications will identify Affekt and provide a way for you to unsubscribe. You may ask us at any time to stop sending you marketing communications.

5. Website, cookies and analytics

Our website may use cookies and similar technologies to operate the site, understand how visitors use it, measure performance and support our marketing activities.

These technologies may collect information such as your IP address, browser or device information, pages visited, referring websites and interactions with our website or advertising.

Some information may be collected or processed by third-party technology providers that support our website, analytics, advertising or marketing activities.

You can control or restrict cookies through your browser settings, although doing so may affect some website functionality.

6. Social media and advertising

Affekt may use social media and digital advertising platforms, including Meta platforms such as Facebook and Instagram, to communicate with prospective clients and generate enquiries.

If you provide information through a lead form or advertisement, we may use that information to:

  • respond to your enquiry;

  • assess your eligibility or suitability for the relevant offer;

  • contact you about the offer or Affekt's services; and

  • manage our relationship and communications with you.

Those platforms may separately collect and process information under their own privacy policies.

7. How we disclose personal information

We may disclose personal information where reasonably necessary to:

  • Affekt personnel and contractors who require it to perform their work;

  • technology, website, communications, analytics and other service providers supporting our operations;

  • professional advisers such as lawyers, accountants or insurers;

  • business partners or other parties where you have authorised the disclosure; and

  • regulators, government agencies, courts or other parties where required or authorised by law.

We take reasonable steps to limit disclosure to what is appropriate for the relevant purpose.

8. Overseas processing and disclosure

Some of the technology and service providers used by Affekt may store or process information outside Australia or use infrastructure located in other countries.

Where personal information is disclosed to an overseas recipient, Affekt will manage that disclosure in accordance with applicable Australian privacy requirements.

9. How we protect personal information

Affekt takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

We use administrative, technical and organisational safeguards appropriate to the nature of the information we hold.

No electronic transmission or storage system is completely secure, and we cannot guarantee absolute security.

10. Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, our legitimate business requirements, and any applicable legal or regulatory obligations.

Where personal information is no longer required, we take reasonable steps to destroy or de-identify it where required by law.

11. Accessing or correcting your information

You may contact Affekt to request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

We may need to verify your identity before providing access or making a correction.

In some circumstances, the law permits us to decline an access or correction request. Where applicable, we will explain the reason.

12. Privacy enquiries and complaints

If you have a question or concern about how Affekt handles your personal information, please contact us using the details below.

We will consider privacy complaints and seek to respond within a reasonable period.

If you are not satisfied with our response and the Privacy Act applies to the matter, you may be entitled to lodge a complaint with the Australian Information Commissioner.

Office of the Australian Information Commissioner

13. Third-party websites

Our website may contain links to websites or services operated by other organisations. Affekt is not responsible for the privacy practices of those third parties. You should review their privacy policies before providing personal information.

14. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, information-handling practices or legal obligations.

The current version will be published on our website and will show the date it was last updated.

15. Contact us

For privacy enquiries, access or correction requests, or complaints, contact:

Affekt
Privacy Officer
Email: info@affekt.com.au